Last Updated: 12/09/2024

At Travel Lets, we are committed to protecting the privacy of our clients, guests, and visitors. This Privacy Policy outlines how we collect, use, and protect your personal information in connection with our vacation rental management services.

 

  1. Information We Collect
  • We collect personal information in order to provide and improve our services. The types of information we may collect include:
  • Personal Identification Information: Name, email address, phone number, mailing address, and government-issued ID (for booking purposes).
  • Payment Information: Credit/debit card details, billing address, and other payment-related information.
  • Reservation Details: Dates of stay, property preferences, and special requests.
  • Communication Records: Any communications between you and us, including emails, phone calls, and messages.
  • Technical Information: IP address, browser type, and browsing history when visiting our website or booking platforms

How We Use Your Information

  • We use the information we collect for the following purposes:
  • To manage bookings and reservations.
  • To communicate with clients and guests regarding their stay or our services.
  • To process payments and provide confirmations.
  • To improve our customer service and support.
  • To send marketing materials, newsletters, and promotional offers (with your consent).
  • To comply with legal obligations and resolve disputes.
  1. Sharing Your Information

We may share your information in the following situations:

  • Service Providers: With third-party service providers who assist us in our operations (e.g., payment processors, cleaning services, IT support).
  • Legal Requirements: If required by law or in response to valid requests by public authorities.
  • Business Transfers: In connection with a merger, sale, or transfer of our business, your information may be transferred as part of the transaction.
  • We do not sell or rent your personal information to third parties.
  1. Data Security

We take appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your personal data, we cannot guarantee its absolute security due to inherent risks in internet communications.

  1. Your Privacy Rights
  • You have the following rights regarding your personal information:
  • Access and Correction: You can request access to your personal data and correct any inaccuracies.
  • Deletion: You can request the deletion of your personal data, subject to legal and operational limitations.
  • Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in the email or by contacting us directly.
  1. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Afterward, we securely delete or anonymize your data.

  1. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience and gather information about your usage. You can control the use of cookies through your browser settings.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically. Your continued use of our services following the posting of changes will signify your acceptance of those changes.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Travel Lets

reservations@travel-lets.com

This Privacy Policy is designed to ensure the protection of your personal information while allowing us to deliver excellent service to our clients and guests.